Shipping Policy

Global Delivery Policy

STILLTHEPROBLEM is committed to delivering a smooth and secure shipping experience for all customers.

  1. Complimentary Shipping
    Orders over $99 receive free shipping worldwide, covering over 200 countries.

  2. Shipping Times by Region

  • United States & Canada: 8–20 business days

  • Europe: 8–25 business days

  • Asia: 8–20 business days

  • Australia & New Zealand: 8–25 business days

  • Latin America & Middle East: 10–30 business days

Times are estimated and may vary due to customs inspections or logistical delays.

  1. Order Processing
    We process orders within 1–3 business days. A confirmation email with a tracking number will be sent upon shipment.

  2. Track Your Package
    Track shipments online via our site or: https://www.17track.net/en.

  3. Address Changes
    If you need to correct or update your address, contact service@stilltheproblem.shop immediately. We cannot guarantee changes after dispatch.

  4. Customs & Import Duties
    Any customs fees or import taxes are the responsibility of the customer unless stated otherwise.

  5. Delivery Assistance
    If your order is reported delivered but not received, check with neighbors, building management, or local postal offices. Contact our support team for further assistance.